Support & Resource Center
Find comprehensive answers to common inquiries regarding HSO membership, global policy advocacy, and our technical data portals.
Membership & Tiers
What are the different membership tiers available?
HSO offers four institutional tiers: Associate, Professional, Corporate, and Strategic Partner. Each level provides varying degrees of access to policy roundtables, technical data, and voting rights within the General Assembly.
How do I upgrade my organization's membership status?
Upgrades can be initiated through the Member Portal under the 'Subscription' tab. Alternatively, you may contact your regional liaison for a consultation on Strategic Partner requirements.
Policy & Advocacy
How can my organization contribute to global policy whitepapers?
Members at the Professional level and above can apply to join one of our six Standing Policy Committees. These committees draft the foundational research that HSO presents to international trade bodies.
Where can I find the latest Advocacy Report?
The Annual Global Advocacy Report is published every Q1 and is available in the 'Resources' section of our public website, with supplementary data available via the member Data Portal.
Data Portal Access
I've lost my access credentials. How do I reset them?
Please use the 'Forgot Password' link on the portal login page. For security reasons, MFA (Multi-Factor Authentication) will be required via your registered organizational email or hardware token.
What trade datasets are included in the 'Core' access?
Core access includes quarterly regional trade volumes, basic tariff tracking, and market entry regulation summaries for over 140 jurisdictions. Advanced predictive modeling requires a Corporate license.
Global Summits
When is the next Annual Global Commerce Summit?
The 2024 Global Commerce Summit is scheduled for October 12-15 in Geneva. Early bird registration for members opens in late May.
Still have questions?
Our dedicated support team and regional representatives are available to assist you with more specific inquiries or technical assistance.